FAQ

    • how do I order custom tags?

      • custom tags are unavailable currently. :( I don't have an estimate yet for when I will reopen requests for custom tags

     

    • what fonts and symbols are available?

      • please click here for the stamp menu page - however, it is not 100% complete or regularly updated. I have new stamps that need to be added.
      • Please feel free to contact me at maddogmetalworks@gmail.com with questions about whether I have a particular symbol stamp (or even suggestions of ones I should get.) I know the page is incomplete and constantly needs to be updated-- I am happy to satiate your curiosity via email!

     

    • what is the turnaround time for mad dog metal products?

        • check individual product pages for most current turnaround time

       

      • my shipment hasn't arrived in the expected time frame or there is a problem with the tracking information. how do I contact you?

        • Please contact me as soon as possible at maddogmetalworks@gmail.com so that I can make sure your wayward tags find their way to you or are replaced!
        • Due to several recent situations in which I replaced a tag only to have the original arrive shortly afterwards, I have added the following policy for replacing tags that have been lost in the mail:
        • Tags where tracking never updates at all (appears as if it has not been shipped at all): I will replace these if it has been 7 days.
        • Tags where tracking stops moving after being scanned at some point: I will replace these if they do not update in 14 days.
        • HOWEVER, if the lost items are "time sensitive," contact me about the situation please! I will do what I can to help.

       

      • do you accept time sensitive (rush) orders?

        • No, I am not currently accepting time sensitive or rush orders. There may be an option for this (rush fee) in the future. I will replace tags that are lost in the mail, however (see above question.)

       

        • do you ship internationally?

          • yes!
          • why are there pictures of crystal tags all over your website when you don’t sell them?

            • I badly want to sell them, ok?! I am proud of them and I am in pain
            • does the paint wear off? will you repair my damaged tag?

              • The paint should not wear off. However, due to choosing to maximize selection over ONLY using the best quality stamps, there are certain stamps that hold paint "less well" than other stamps. Less sharp, bolder stamps (usually those made many years ago before overall quality of these tools improved) are generally the problem. Other than those, bolder/wider lines in general are more likely to let something get into the impression and scrape paint out.
              • Yes, I will repair tags! I do not charge for this service. please e-mail me at maddogmetalworks@gmail.com and I will send a mailing address so that you can mail your tag back to me. I will cover return shipping to the USA.
              • The only damage I do not repair or replace is a severely chewed tag.

             

            • will you donate items for rescue organizations or fundraising?

              • unfortunately, I can't make tags quickly enough to donate them for rescue organizations or fundraising/raffles. however it is possible that I can donate $ and I would like to set up monthly cash donations in the future-- please contact me if you have suggestions for reputable rescue organizations that would benefit from this! maddogmetalworks@gmail.com
             
              • are you interested in vending at my event?

                • MDM is no longer vending at dog events. I no longer compete in dog sports, so I'm not already there anyway-- and it is a lot less expensive to sell tags from home than it is to travel for events :)