frequently asked questions

    • how do I order custom tags?
      • custom tag orders are always limited, and currently closed to the public while I catch up on waiting tag orders. I apologize for the inconvenience!

     

    • where can I see all of the font and symbol stamps?
      • *sweats* you kinda can't. my stamp menu desperately needs an overhaul before I reopen custom orders in any form. for now, if you are curious, you can e-mail me at maddogmetalworks@gmail.com with any questions about stamp availability :)

     

    • why are there pictures of crystal tags all over your website if you... don't sell them?
      • ...I badly want to sell them, ok?! I am proud of them and I am in pain

     

    • when is blog?
      • blog is soon.

     

    • my shipment hasn't arrived in the expected time frame, or there is a problem with the tracking information. how do I contact you?
      • please contact me at maddogmetalworks@gmail.com as soon as possible so that I can make sure your wayward tags find their way to you or are replaced!
      • due to situations where I have replaced a tag only to have the original arrive shortly afterwards, I have added the following policies for replacing tags that are lost in the mail:
      1.  tags where tracking never updates at all (it looks like they haven't shipped): will be replaced after 7 days
      2.  tags where tracking stops moving after getting scanned at some point: will be replaced after 14 days
      • ...however, if the lost items are "time sensitive," please let me know. I will do whatever I can to meet your deadline!!

     

    • what's your turnaround time for tags?
      • shouldn't take long. somewhere between an hour, and, ....um, 11 months.
      • (okay that's a reference.) but really, I'm one person, and each tag takes me a bizarrely unpredictable amount of time to make. I'm completely time blind and I've never been on time, ever in my life, and I've stopped trying to estimate or guarantee a turnaround time. I've been marinating in anxiety for 10 years trying to successfully make and meet turnaround time estimates and it's not going to happen, so here we are.
      • transparency: my order queue is public on trello, and you can see how long the things that have recently shipped took me to complete. 
      • cancellations: you can request a full refund if your order is not yet in progress! e-mail me at maddogmetalworks@gmail.com
      • clickers and tag clips ordered without a tag: will ship ASAP (usually within 3 business days)

     

    • do you accept time sensitive (rush) orders?
      • as a rule, I don't commit to rush orders due to unpredictable turnaround time.

     

    • does the paint wear off? do you repair damaged tags?
      • the paint should not wear off. however, because I've chosen to maximize selection over ONLY using the best quality stamps, some stamps hold paint "less well" than others. as a rule, bolder stamps (mostly older design stamps that were less well made and produce wide and shallow impressions) are more likely to allow something to get into the letter and scratch paint out.
      • I will repair tags and I do not charge for this service! I will even pay return shipping to the USA. please e-mail me for my address so you can ship your tags back for a tune-up! maddogmetalworks@gmail
      • the only damage I do not regularly repair or replace is a severely chewed tag.

     

    • will you donate items for rescue organizations or fundraising?
      • unfortunately, I can't make tags quickly enough to be able to donate them for rescue organizations, fundraising and raffles.  however, cash donations may be possible - I would love to regularly donate to reputable rescue organizations :) e-mail me your ideas!

     

    • are you interested in vending at my event?
      • I no longer vend at dog events since I no longer compete in dog sports. it is a lot less expensive to sell tags from home than to travel for events, so I usually can't swing it, although I'm sure I would have a grand time meeting all of you :)

     

    • what is your ...deal? why are you like this?
      • I have raging ADHD and I am (unfortunately) my own boss. it's honestly a mess. my only redeeming quality is that I really do want to make you happy with a fine ass dog tag and I'll never stop trying to improve this (cherished) dumpster fire of a business because of it.